we88myr User Data & Privacy Protection

1. Information We Collect

we88myr collects various types of information to ensure our services run smoothly, securely and in compliance with international licensing requirements. The information we collect includes:

• Identity information: Full name, date of birth, identity card number (MyKad or equivalent document), nationality, and residential address.
• Contact information: Email address, mobile phone number, and the username you choose during registration.
• Financial information: E-wallet details (Touch 'n Go eWallet), DuitNow information, bank account numbers for FPX purposes, and cryptocurrency wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Activity information: Game records, transaction history, game preferences, active session times, and account activity logs.
• Device and network information: IP address, web browser type, device operating system, cookie data, and other technical information collected automatically when you use the platform.

2. Purpose of Data Collection and Use

The information you provide to we88myr is used solely for legitimate and necessary purposes, including:

• Identity verification and compliance with Know Your Customer (KYC) requirements under the platform's international licensing.
• Processing deposits and withdrawals through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
• Providing responsive 24/7 customer service in Bahasa Melayu and English via live chat and email.
• Sending account-related information such as transaction confirmations, password changes, and important security notifications.
• Monitoring gaming activity to detect fraud, money laundering, and suspicious activity.
• Improving the quality of products and services based on usage patterns analysed in aggregate form (not individually).
• Complying with legal and regulatory obligations under the licences held by the platform.

3. Cookies and Tracking Technologies

The we88myr platform uses cookies and related tracking technologies to improve the user experience and maintain session security. The cookies we use include:

• Essential cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymous information about how users interact with the platform to help us identify technical issues and improve site responsiveness.
• Preference cookies: Store your personal settings such as preferred language and interface display so your experience remains consistent across sessions.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may prevent access to some platform functions.

4. Sharing Information With Third Parties

we88myr does not sell or transfer your personal information to third parties for marketing purposes. However, in certain limited situations, information may be shared with:

• Payment service providers: E-wallet providers, banks, and cryptocurrency platforms that process your financial transactions need to receive relevant information to complete fund transfers.
• Licensed game providers: Game software providers operating within our platform may receive anonymous game session data required for the technical operation of games.
• Regulatory bodies and law enforcement: we88myr will fully comply with any legitimate requests from authorities or regulatory bodies, including disclosing information required under court orders.
• Technical partners: Technical infrastructure providers and cybersecurity service providers who are bound by strict data confidentiality agreements before any information is shared.

5. Data Retention and Deletion

we88myr retains users' personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Policy. Specifically:

• Financial transaction records are kept for the period required by international licensing requirements to allow auditing and legal compliance.
• Game activity logs are retained for the period required to address any disputes or investigations.
• Identity verification information (KYC) is retained for as long as your account exists in our system and for a specified period after account closure in accordance with regulatory requirements.

When data is no longer needed, we88myr will delete or destroy the information using secure methods that ensure it cannot be recovered.

6. User Rights Regarding Personal Data

As a we88myr user, you have the following rights in relation to your personal information:

• ✔ Right of access: Request a copy of the personal information we hold about you.
• ✔ Right of rectification: Request correction of information that is inaccurate or incomplete.
• ✔ Right of erasure: Request deletion of your personal data, subject to legal obligations and licensing requirements that require us to retain certain records.
• ✔ Right to restrict processing: Request that we limit how your data is processed in certain circumstances.
• ✔ Right to object: Object to the processing of your data for specific purposes, including marketing communications.
• ✔ Right to data portability: Receive your personal data in a machine-readable format for the purpose of transferring it to another platform.

To exercise any of the above rights, please contact our customer support. Our 24/7 support service operates in Bahasa Melayu and English via live chat and email.

7. Account Security and User Responsibilities

While we88myr implements robust technical security measures, the security of your account also depends on the steps you take. We recommend the following:

• Use a strong and unique password for your we88myr account, combining uppercase letters, lowercase letters, numbers and symbols.
• Do not share your password or account login details with anyone, including family members or friends.
• Log out of your account after every session, especially when using a shared device.
• Please notify our customer support immediately if you suspect any suspicious activity on your account.
• Make sure the email address and mobile number you registered are always up to date so we can reach you for security purposes.

8. Amendments to This Privacy Policy

we88myr reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our services, licensing requirements, or applicable legislation.

When material changes are made to this Policy:

• The "Effective" date at the top of this document will be updated to reflect the latest version.
• Registered users will receive a notification via email or an in-platform message before the changes take effect.
• For significant changes, we may require users to give their consent again before access to the platform continues.

Continued use of the we88myr platform after the effective date of any amendment is considered acceptance of the updated terms.

9. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by we88myr, you can contact us via:

• Live Chat: Available in the we88myr app, 24 hours a day, 7 days a week, in Malay and English.
• Email: [email protected] — responses are usually provided within a reasonable time.

We encourage you to first read our FAQ which covers answers to common questions about we88myr accounts, privacy and services.